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Frequently Asked Questions
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01. The route from HCM city to Vinpearl Land and traveling to special places in Vinpearl Amusement Park?
• It is approximately 450 km from HCM city to Nha Trang. You can travel by land or by air
• If you travel by land, you will go directly to the reception house at Phu Quy Pier. If you go by air, airplanes land on the Cam Ranh airport, which is 45 km away from the reception house, it takes approximately 40 mins to travel by car.
• It takes 7 mins to go by high-speed boat and 20 mins by ferry from the mainland to the island (over 2 sea miles)
02. What are the means of transport on the island from the hotel to the amusement park? How long does it take?
• The means of transport on the island from the hotel to the amusement park is tuk tuk cars
• Currently there are four bus stops on the island
• Cars run according to the timetables.
03. Can I bring a pet along?
No
04. What departments can I contact in cases of emergency?
• For first aid, contact the hotel clinic: 058.3.255027
• For rescue, contact the hotel recreation department 058.3.598188 ext: 8832
05. Payment methods in Vinpearl Land (cash, smart card...?)
• At the hotel: visitors can make payment by: cash, transfer, credit card...
• In Vinpearl Amusement Park: payment can be made by: cash, smart card.
06. Where can I withdraw or exchange money?
• Money can be withdrawn at ATM or the bank
• Money exchange is available at the reception desk
07. What are the permanent promotional forms for tourists who come in a big group?
There are discount promotional programs which vary according to seasons and the number of tourists
08. Is it possible to have a picnic or go camping here?
You cannot camp in Vinpearl Land, but there are several sites suitable for picnic and entertainment activities. The recreation department can organize amusement programs and team games for big groups of tourists.
09. Is is possilbe to bring a bicycle here?
The recreation department offers bicycles for rent , so you do not need to bring a bicycle here.
10. Apart from normal forms of entertainment, is it possible to go angling and exploring the sea?
Many outdoor activities are available for tourists staying in the hotel : angling, swimming, city sightseeing, boat sailing on the river or at sea at night
11. Besides the hotel area, where else can visitors go?
No
12. Things to notice when you are in games in the amusement park
• You must have a smart card
• Follow the rules of Vinpearl Amusement Park
• Opening hours: 8:00 – 22:00
13. If you come with your family, are there any other assistance?
Where will the kids be while the parents go sightseeing?
A Kids’ Club in the hotel and a Kids’ Garden in the Vinpearl Amusement Park are available to serve you.
14. Which sections to contact for general information about Vinpearl Land (all services: hotels, entertainment zones, food village, Cable-car system ...)
• Hotel :
o Call the central : 058.3.598188
o Room booking : 058.3.598146
• Customer Service Section: 058.3.598123
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